InteliCare broadens client reach with Allcare partnership

Aged care technology company InteliCare signs agreement with Australia-based integrator of security systems Allcare.

InteliCare Holdings (ASX:ICR) is expanding its service offering through a partnership with Allcare; a leading Australia-based security and alert services company.

Allcare provides critical event and duress call assistance, including notifying emergency services if the need arises.

InteliCare clients are now able to use this service, confident they will be assisted by a grade a1 response centre based in Australia. This can be actioned by a client triggering an emergency alert via wearable devices, such as a pendant, or by hitting an alerting device, such as a panic button.

Allcare will also automatically be alerted by InteliCare’s smart system if there is a change to the client’s behaviour, such as they haven’t got out of bed in the morning.

Having access to this service will provide valuable support to family members and care providers and assist in the management of risk. As well as an expansion of services for current clients, the partnership with Allcare represents an opportunity to introduce InteliCare to a broader market.

An enhanced service for customers

InteliCare’s chief executive Daniel Pilbrow said the company was always looking for ways to enhance its product and service offerings.

“Our partnership with Allcare demonstrates our proactive approach to improving client experience, while bringing us closer to our mission of keeping Australians living independently, safely and with dignity,” said Pilbrow.

“The aim is to provide our at-home clients with an extra layer of support and peace of mind, knowing Allcare’s trained critical event communication teams are on top of things and can alert emergency services and respond to potential client incidents proactively.”

A lean on technology

InteliCare’s trend data and AI platform will inform Allcare of changes in client behaviour. When Allcare receives the notification, such as a failure to arise, Allcare’s team will investigate the matter and triage as required.

“For seniors living at home, it means their loved ones know they will be well looked after with an extra level of care through Allcare,” said Pilbrow.

InteliCare recently signed a remote care pilot program with WA Country Home Services, which will measure the efficiency of InteliCare’s assistive technology solution in supporting residents to live independently.

Further to its national expansion strategy, the company recently partnered with Victorian-based boutique, premium in-home aged care provider, Like Our Own.

This article was developed in collaboration with InteliCare, a Stockhead advertiser at the time of publishing.

This article does not constitute financial product advice. You should consider obtaining independent advice before making any financial decisions.